Client Experiences

What watch owners say about our servicing, restoration work, and communication approach.

Client Testimonials

Chen Wei Lin

Taipei, Taiwan

The specialized handling of my ultra-thin watch was exactly what I needed. The technician explained the specific challenges with microrotor movements and how the service would address them. Communication was clear throughout, and the timing data provided afterward showed significant improvement.

January 28, 2026

James Kuo

New Taipei City, Taiwan

I appreciated the transparent approach from initial assessment through completion. The scope document was detailed and easy to understand. Updates came at the promised milestones, and when a small issue was discovered during disassembly, I was contacted immediately before proceeding. The finished result exceeded my expectations.

January 22, 2026

Maria Wang

Taipei, Taiwan

The restoration work on my grandfather's watch was handled with great care. The comprehensive dossier included photographs documenting every stage, and the original replaced parts were returned in proper packaging. The timeline took slightly longer than initially estimated, but the quality of work justified the wait. Very satisfied with the professionalism.

January 15, 2026

David Hsu

Taichung, Taiwan

After researching several options, I chose Livor for their specialization in thin calibers. The service was thorough and methodical. What impressed me most was receiving actual timing data showing the improvement in performance. The watch now runs within specification, and I have documentation proving it.

January 19, 2026

Sophie Yang

Taipei, Taiwan

The appointment-based system meant my watch received focused attention without rush. Questions were answered promptly and thoroughly. The final delivery included a complete explanation of what was performed and recommendations for future service intervals. Pricing was transparent from the beginning with no surprises.

February 1, 2026

Thomas Lee

Kaohsiung, Taiwan

I had my watch serviced here based on a colleague's recommendation. The work was solid and professional. The technician's knowledge of automatic movements was evident in our discussions. One minor point: I would have appreciated slightly more frequent updates during the middle portion of the service, but overall the experience was positive.

January 11, 2026

Success Stories

Vintage Chronograph Restoration

Challenge

A 1970s chronograph movement with compromised lubrication, worn pushers, and dial degradation. The owner wanted functionality restored while preserving the watch's original character and patina.

Solution

Complete movement overhaul with careful attention to chronograph complications. Pusher gaskets replaced while preserving original components. Dial and hands cleaned minimally to maintain aged appearance. Case treated conservatively per owner preference.

Results

Chronograph functions restored to proper operation. Movement running within acceptable vintage tolerances. Owner received comprehensive documentation including before/after photographs and all original replaced components properly labeled.

"The restoration preserved everything I valued about this watch while bringing the mechanics back to reliable function. The documentation provided will be invaluable for future reference."

— Watch Owner, Taipei

Ultra-Thin Dress Watch Service

Challenge

A microrotor-equipped dress watch with 6mm profile experiencing erratic timekeeping. Previous servicing had been unsuccessful due to improper handling of the delicate movement architecture.

Solution

Specialized service protocol using appropriate tools for thin calibers. Microrotor bearing thoroughly inspected and properly lubricated. Careful attention to reduced clearances during reassembly. Extended regulation period accounting for movement's lower amplitude characteristics.

Results

Watch restored to manufacturer specification timing. Amplitude improved from suboptimal to acceptable range for thin caliber. Owner provided with detailed timing data across positions showing consistent performance.

"Finally found someone who understands the specific requirements of ultra-thin movements. The improvement in timekeeping is substantial and documented."

— Watch Owner, New Taipei City

Inherited Watch Complete Renewal

Challenge

Family heirloom automatic watch requiring both mechanical service and cosmetic attention. Non-functional after years of storage. Owner wanted comprehensive restoration with complete documentation for family records.

Solution

Definitive restoration approach with detailed scope approval. Movement completely overhauled. Case professionally refinished. Crystal replaced. Hands and dial carefully treated. Photographic documentation captured at each major milestone throughout the 8-week process.

Results

Watch restored to fully functional condition with renewed appearance. Complete dossier provided including technical specifications, comprehensive photographic record, timing data, and all original components in archival packaging. Family now has permanent service documentation.

"The thoroughness of the restoration and documentation exceeded expectations. This watch can now be passed forward with its complete service history properly recorded."

— Watch Owner, Taichung

Performance Indicators

Years Experience

320+

Watches Serviced

4.8/5

Client Satisfaction

94%

Return Clients

Experience Our Service Approach

If you'd like to discuss your watch's servicing needs and learn more about our process, we're available to answer questions and schedule an initial assessment.