Service Solutions
Comprehensive options from specialized servicing to complete restoration, each with documented protocols and transparent communication.
← Return HomeService Approach
Each service option follows a systematic methodology designed to ensure thorough attention and consistent outcomes. The process begins with initial assessment, documenting current condition and identifying specific needs. This information forms the basis for a detailed scope document, which outlines the work to be performed, estimated timeline, and pricing including any necessary parts.
Work proceeds only after owner approval of the scope. During service execution, updates are provided at key milestones. For thin caliber work and restorations, photographic documentation captures important stages. If unexpected conditions are discovered during disassembly or inspection, communication occurs before proceeding with additional work.
Completed watches undergo observation periods to verify performance stability. Timing is checked across multiple positions to document rate, amplitude, and beat error. Water resistance testing confirms case integrity. Final delivery includes comprehensive documentation of the work performed, timing data, and for restoration projects, a complete dossier with photographic records.
Service Options
Thin Watch Specialist Service
Servicing tailored to ultra-thin watches — timepieces where internal tolerances are tighter and components more delicate than standard calibers. These movements require specialized handling: thinner mainsprings, smaller jewels, and components that are more susceptible to damage from improper tools or technique.
Service Includes:
- Careful disassembly with specialized tools for thin calibers
- Multi-stage ultrasonic cleaning and component inspection
- Attention to hands clearance, dial contact, and reduced profile
- Microrotor bearing condition assessment and lubrication
- Regulation accounting for typically lower amplitude
- Performance verification and timing data documentation
Caliber Overhaul — Standard
A comprehensive mechanical service following a documented, systematic protocol. The movement is removed, fully disassembled, and each part cleaned in multi-stage ultrasonic baths. Inspection covers all wear points with attention to escapement geometry, mainspring condition, and automatic module integrity.
Service Includes:
- Complete movement disassembly and organization
- Multi-stage ultrasonic cleaning for thorough debris removal
- Inspection of pallet stones, guard pin clearance, banking accuracy
- Mainspring torque assessment and lubrication application
- Automatic module receives separate attention and service
- Multi-position regulation with 48-hour observation minimum
- Case resealing and water resistance testing
Definitive Restoration
A thorough restoration addressing the watch in its entirety. The project is structured around a detailed initial assessment and a clear, transparent scope document that the owner reviews and approves. Communication is maintained throughout, with milestone updates and photographs shared at key stages.
Service Includes:
- Comprehensive initial assessment with detailed documentation
- Owner-approved scope document before work proceeds
- Complete movement overhaul with systematic protocol
- Case treatment per owner preferences (minimal to complete refinishing)
- Dial, hands, crystal, crown, and bracelet assessment and treatment
- Milestone updates with photographs at key stages
- Comprehensive dossier: technical data, photographic record
- Original replaced components returned in archival packaging
Service Comparison
| Feature | Thin Watch Specialist |
Caliber Overhaul |
Definitive Restoration |
|---|---|---|---|
| Movement disassembly & cleaning | |||
| Component inspection & lubrication | |||
| Regulation & timing data | |||
| Water resistance testing | — | ||
| Specialized thin caliber handling | — | Optional | |
| Microrotor bearing assessment | — | Optional | |
| Case treatment options | — | — | |
| Dial & hands restoration | — | — | |
| Photographic documentation | Basic | Basic | Comprehensive |
| Milestone updates | Standard | Standard | Detailed |
| Final dossier | — | — | |
| Original parts returned | If replaced | If replaced | In archival packaging |
| Timeline | 2–4 weeks | 3–4 weeks | 6–12 weeks |
Best for Ultra-Thin Watches
Choose Thin Watch Specialist Service for movements with reduced height profiles, microrotor winding, or particularly delicate construction requiring specialized tools and handling.
Best for Regular Maintenance
Choose Caliber Overhaul for comprehensive servicing of standard mechanical or automatic movements that don't require extensive cosmetic work or thin caliber specialization.
Best for Complete Renewal
Choose Definitive Restoration when the watch requires both mechanical service and cosmetic attention, or when comprehensive documentation is desired for significant timepieces.
Professional Standards
Quality Protocols
Systematic procedures ensure consistency across all services. Each step follows documented methods with proper tool selection, appropriate techniques, and verification checkpoints. Quality control includes final inspection and performance testing.
Timing Standards
Regulation targets manufacturer specifications or appropriate tolerances for the caliber type. Testing occurs in standard positions with documentation of rate, amplitude, and beat error. Extended observation periods verify stability.
Security Measures
Watches remain in secure storage when not actively being serviced. Access is restricted to authorized personnel. All movements and components are organized systematically to prevent confusion or loss during service.
Discuss Your Watch's Needs
If you have questions about which service is appropriate for your timepiece, or would like to schedule an initial assessment, we're available to help determine the best approach.
Contact Us