Privacy Policy

1. Introduction

Livor ("we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our watch repair and restoration services.

We comply with Taiwan's Personal Information Protection Act (PIPA) and maintain high standards for data protection and privacy. By using our services or website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you contact us, request services, or interact with our website. This may include your name, email address, phone number, mailing address, and information about your watch (brand, model, condition).

2.2 Service-Related Information

When you request our services, we collect detailed information about your timepiece including its condition, service history, and specific requirements. We also maintain records of services performed, parts replaced, and timing data.

2.3 Technical Information

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information is collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our watch repair and restoration services
• To communicate with you about your service requests, appointments, and updates
• To maintain accurate service records and documentation
• To respond to your inquiries and provide customer support
• To send you important information regarding our services, policies, or terms
• To improve our website functionality and user experience
• To comply with legal obligations and protect our legal rights

We do not use your personal information for marketing purposes without your explicit consent.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as parts suppliers or specialized technical consultants, but only when necessary and under strict confidentiality agreements.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage facilities, encrypted data transmission, access controls, and regular security audits.

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and documentation are typically retained for seven years for warranty and reference purposes. After this period, we securely delete or anonymize your personal information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small text files stored on your device.

We use the following types of cookies: essential cookies (necessary for website functionality), analytics cookies (to understand how visitors use our site), and preference cookies (to remember your settings).

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information, please see our Cookie Policy.

8. Your Rights Under Taiwan's PIPA

Under Taiwan's Personal Information Protection Act, you have the following rights regarding your personal information:

• Right to access and review your personal information
• Right to request corrections or updates to inaccurate information
• Right to request deletion of your personal information (subject to legal retention requirements)
• Right to object to or restrict certain processing of your information
• Right to withdraw consent where processing is based on consent
• Right to file a complaint with Taiwan's relevant supervisory authority

To exercise these rights, please contact us using the information provided in Section 13 below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information is primarily stored and processed in Taiwan. In limited circumstances, we may transfer information internationally when necessary for service fulfillment (such as ordering parts from international suppliers). When such transfers occur, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: